There is a strong argument that globally, automation increases wealth and creates jobs. Even those that refute this, surely have to admit that automation can reduce offshoring and create jobs in the UK and US. In the case of services industries, this means the BPO sector, and specifically the part of the BPO market that has used “labour arbitrage” to move work to lower wage destinations such as India and The Philippines, for example.
The impact of automation, and particularly robotics is raging around the world at the moment. In addition to coverage in the NYT and The Economist, British Computer Weekly is also joining the debate with this – Will software robots really decrease offshoring and increase UK jobs?