Operational Agility

The former ISP of this blog is not 100% well regarded in this part of the world.

I sacked Streamline nearly 12 months ago but now they are trying to debit my account for another year’s fees.  I have been forced to change my debit card to stop them.

I enquired about how to cancel my account using the customer service support ticket system on their website.  This is the system that, as a customer, is the only possible way of getting any response out of Streamline.net.

Now I no longer want to be a customer – guess what?  To close my account I have to call a premium rate number where, surprise surprise, I sit in a queue that costs me more than next year’s subscription.  No reply in 20 minutes.

Am I the only one that thinks this is shoddy?

This entry was posted on Wednesday, April 15th, 2009 at 10:26 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.